CedMenu Terms of Service

1. About these Terms

These Terms of Service govern access to CedMenu restaurant workspaces, digital menu-board services, setup services, equipment, subscriptions, redesign services, and other services included in an accepted order.

CedMenu operates in Ontario, Canada. In these Terms, “CedMenu,” “we,” “us,” and “our” refer to that operator.

“Restaurant” means the business customer identified in the applicable account or order. References to a user, restaurant representative, billing contact, or payer apply to that person in their relevant capacity.

Questions may be sent to Cedmenuhq@gmail.com.

These Terms should be read together with our Privacy Policy and the applicable payment request, service order, proposal, or written agreement. If a specific written agreement expressly conflicts with these Terms, that agreement controls only for the subject it addresses.

2. Authorized users and representatives

CedMenu accounts are intended for authorized individuals aged 16 or older. This is a product eligibility requirement; it does not establish that every person aged 16 has the legal capacity or authority to enter into a contract.

You must have appropriate authority before managing a restaurant workspace, inviting users, connecting business services, publishing content, approving purchases, or accepting payment obligations for a restaurant.

Anyone accepting an order or financial obligation must have the legal capacity and authorization required to do so. Access to a restaurant workspace does not, by itself, establish authority to make purchases or change billing arrangements.

3. Accounts, permissions, and billing access

Users must provide accurate information, protect their sign-in credentials, and promptly notify CedMenu of suspected unauthorized access or changes affecting their restaurant role or authority.

Restaurants are responsible for ensuring that access is granted only to appropriate individuals and for requesting changes when someone’s authorization ends.

Access may be assigned by restaurant, location, and role. Restaurant access, billing-management access, and payment are separate functions.

Receiving or paying a payment request does not automatically create a CedMenu account, grant restaurant-workspace access, or appoint the payer as a billing manager. Application access must be separately authorized.

4. Payment constitutes acceptance

A CedMenu payment request may be paid without signing into a CedMenu account.

The payment process will make the applicable order details, these Terms, and the Privacy Policy available for review before payment is submitted.

By submitting payment through that process, the payer confirms that:

• They are authorized to use the selected payment method and approve the applicable payment obligations, personally or on behalf of the identified restaurant or payer. • They have reviewed and accepted the payment request, including the covered locations, services, quantities, prices, deposit arrangements, subscription terms, and payment dates. • They accept these Terms in their applicable capacity and acknowledge the Privacy Policy. • They authorize the immediate charge displayed at payment. • They authorize CedMenu and its payment-processing provider to save the payment method and use it for recurring subscriptions, scheduled remaining balances, and future one-time CedMenu services that the restaurant requests or approves at an agreed or disclosed price. • They understand that an authorized future one-time charge may be submitted using the saved payment method without requiring a second checkout, and that CedMenu will provide a payment confirmation or receipt.

A person accepting an order on behalf of a restaurant confirms that they have authority to bind that restaurant to the applicable order and Terms.

These requirements also apply when a payment email or secure payment link is forwarded to another authorized payer. Forwarding a link does not, by itself, establish the recipient’s authority.

CedMenu may retain the accepted order, applicable document versions, payment time, transaction status, and related acceptance and authorization evidence.

5. Orders and billing accounts

An order may cover one or more restaurants, locations, subscriptions, setup services, equipment items, redesigns, or other services.

The applicable payment request or accepted written order identifies the billing account, covered locations, services, quantities, agreed prices, subscription start date, deposit arrangements, and any future balance.

Entering a payment method does not change the restaurant, billing account, or order to which the payment is applied. Payment alone does not transfer ownership or control of a restaurant account.

Each restaurant and payer remains responsible only for the obligations they have validly undertaken.

6. Prices and customized pricing

CedMenu may maintain standard prices while agreeing to different prices for a particular restaurant, location, service, item, or subscription.

The amount displayed in the final accepted payment request or written order is the agreed price for that transaction. A customized price does not change standard pricing or create an entitlement to the same price for other restaurants, locations, or future orders.

Unless otherwise stated, prices are in Canadian dollars, and applicable taxes are additional. Taxes charged will be identified in the applicable payment request or invoice.

Subject to any fixed-price commitment in an accepted agreement, CedMenu will communicate changes to future subscription pricing before they take effect, including the new amount, effective date, and any applicable acceptance or cancellation requirements.

A future price change does not retroactively change a completed charge or an agreed one-time order total.

7. Payment requests

CedMenu may send a secure payment request to the designated billing contact. Payment requests may have expiry dates.

Before a payment request is accepted, CedMenu may revise its services, quantities, locations, prices, plan, deposit arrangements, or proposed dates, subject to any existing binding agreement.

When a revised request replaces an earlier request, CedMenu may permanently invalidate the earlier request and provide a replacement. The payer should review the replacement before paying.

Payment is complete only when CedMenu receives confirmation that the transaction succeeded. A pending, failed, cancelled, or expired payment attempt does not constitute completed payment.

If a completed payment is later reversed, any amount that remains validly owing must still be paid, subject to applicable law and any resolved dispute.

8. Saved payment methods and automatic charges

When a payer accepts a CedMenu payment request, the payment-processing provider may securely retain the payment method for the authorized purposes described during checkout and in these Terms.

The authorization covers recurring subscription payments, agreed remaining setup balances, approved plan or service changes, and future one-time CedMenu services that the restaurant requests or approves at the agreed or disclosed price. Examples may include setup work, equipment, additional locations or screens, new board design, and redesign services.

For an authorized future one-time service, CedMenu may submit the charge to the saved payment method without requiring the payer to re-enter card details or complete a second checkout. CedMenu records the itemized service, quantity, amount, billing account, charge result, and related operational evidence available within CedMenu, and sends a payment confirmation or receipt.

If the saved payment method is unavailable, fails, or requires additional authentication, CedMenu may send a secure payment request instead. The amount remains due under the applicable approved arrangement.

Saving a payment method does not authorize unrelated, unrequested, or undisclosed charges. A materially different service or price requires separate agreement or approval.

CedMenu does not require customers to provide complete payment-card information directly to CedMenu personnel.

To request a payment-method change or withdraw an automatic-payment authorization, contact Cedmenuhq@gmail.com. CedMenu will process the request subject to applicable law and payment-processing requirements.

Changing a payment method or withdrawing authorization does not, by itself, cancel a subscription or eliminate a valid outstanding balance. An alternative payment arrangement may be required.

9. Deposits

Where a deposit is offered, the payment request will clearly show:

• The complete one-time total and the deposit percentage or amount. • The amount due immediately and the remaining balance. • The scheduled date for collecting that balance.

A deposit is a part-payment of the agreed total, not an additional charge on top of that total.

By paying the deposit and accepting the disclosed payment arrangement, the payer authorizes collection of the stated remaining balance on the displayed date using the retained payment method, subject to Section 8 and applicable law.

If automatic collection fails, the balance remains due. CedMenu may retry an authorized payment or send a new secure payment request.

A different balance amount or collection date must be agreed or otherwise validly authorized before it is applied. Deposit refunds are governed by Section 13 and any specific written agreement.

10. Subscriptions

The applicable payment request or accepted order will identify the subscription amount, billing frequency, covered locations, selected plan, and first automatic charge date.

By authorizing the subscription payment arrangement, the payer authorizes recurring charges at the stated frequency until cancellation takes effect or the arrangement is otherwise validly changed.

The subscription billing schedule is determined by the accepted order, not merely by the date a restaurant workspace or user account is created.

Customized subscription pricing applies only to the locations and order for which it was approved.

Any approved plan or service change will be subject to the price, effective date, and billing treatment disclosed for that change.

11. Failed payments and grace period

If a payment fails, CedMenu may retry the authorized charge, send payment notices, request an updated payment method, or provide a secure recovery payment request.

CedMenu currently provides a 14-day payment grace period for affected subscriptions unless a different period is stated in the applicable agreement.

The grace period does not cancel the subscription, waive the amount owing, or change the original payment obligation.

If the outstanding amount remains unpaid after the applicable grace period, CedMenu may restrict the affected paid services. Access may also be restricted sooner where independently necessary for security, legal compliance, or material misuse under Section 19.

12. Cancellations

An authorized restaurant or billing representative may request cancellation through any cancellation option CedMenu makes available or by contacting Cedmenuhq@gmail.com.

Unless the accepted order or applicable law provides otherwise, subscription cancellations take effect at the end of the current paid billing period. The restaurant may continue using the applicable subscription service until that date, subject to these Terms.

Cancellation does not ordinarily result in a refund for the unused portion of the current billing period.

Ending application access, removing a user, disconnecting an integration, or stopping use of a screen does not automatically cancel a subscription.

Cancellation also does not eliminate valid charges already incurred or an agreed remaining balance for one-time services or equipment.

13. Refunds

Setup fees, equipment charges, redesign fees, and other one-time charges are non-refundable after payment, except where applicable law or a specific written agreement requires otherwise. Deposits applied toward those charges follow the same rule.

CedMenu may review refund requests for subscription charges. Approval is not automatic and depends on the applicable agreement, service circumstances, and legal requirements.

Refund requests should be sent to Cedmenuhq@gmail.com, identifying the restaurant, relevant payment, and reason for the request.

Nothing in this section removes rights or remedies that cannot lawfully be excluded, including any applicable rights concerning unauthorized charges, non-delivery, or defective goods or services.

A cancellation, refund, or payment adjustment does not automatically erase the original transaction record. Related records may be retained as described in the Privacy Policy.

14. Billing communications

CedMenu may send the designated billing contact payment requests, upcoming-charge reminders, payment confirmations, failed-payment notices, payment-method update requests, remaining-balance notices, subscription notices, and cancellation or refund updates.

These communications concern the administration of services or payments. Receiving them does not, by itself, enrol a recipient in optional promotional marketing.

Restaurants and billing contacts must keep their contact information current.

Recipients must protect payment links and forward them only to authorized payers. Contact CedMenu promptly if a payment request appears incorrect or a payment link has been shared with an unauthorized person.

15. Restaurant content

The restaurant retains ownership of the menus, logos, photographs, videos, and other submitted content that it owns. Rights belonging to third parties remain with those third parties.

The restaurant confirms that it has the ownership rights, permissions, and consents necessary to submit the content and authorize its use through CedMenu.

The restaurant grants CedMenu a non-exclusive permission to host, process, reproduce, resize, adapt, transmit, and display submitted content as reasonably necessary to provide and support the requested services. This permission does not transfer ownership of the restaurant’s content to CedMenu.

The restaurant is responsible for reviewing and verifying prices, descriptions, ingredients, allergens, dietary claims, promotions, availability, translations, taxes, and other information before publication.

Automated or generated content may contain errors and must be reviewed before use. Restaurant approval remains necessary even where CedMenu assists with preparing or adapting content.

Nothing in these Terms transfers ownership of CedMenu’s name, branding, or pre-existing templates and materials to the restaurant.

16. Connected business services

Restaurants may optionally connect supported third-party business services. Only a person with appropriate authority may approve a connection or the sharing of business information.

CedMenu may use information made available through the permitted connection to provide requested functionality, such as importing menu information, mapping business locations, presenting operational insights, and providing support.

Third-party services may have their own terms, privacy policies, availability limits, and permission requirements. CedMenu does not control those services or guarantee the accuracy or completeness of information they supply.

Disconnecting a service does not automatically cancel CedMenu, erase previously processed information, or remove existing payment obligations. Continued retention and use of previously received information are governed by the Privacy Policy and applicable law.

17. Availability and equipment

CedMenu does not guarantee uninterrupted availability, increased sales, increased profit, or any specific business result.

Screens and devices depend on compatible equipment, electricity, connectivity, configuration, and available downloaded content. An offline screen may continue displaying previously downloaded content, but offline playback and content updates are not guaranteed in every circumstance.

Restaurants are responsible for maintaining the equipment, power, connectivity, and access reasonably required for their service, except to the extent an accepted order assigns a particular responsibility to CedMenu.

Delivery, installation, support, compatibility, and equipment-warranty commitments are those stated in the accepted order, together with any obligations imposed by applicable law.

18. Acceptable use

Users must not access another restaurant’s information without authorization, bypass security or permission controls, interfere with services or devices, introduce malicious material, or misuse CedMenu’s services.

Users must not upload unlawful content, infringe another person’s rights, obtain or misuse another person’s credentials or payment information, or use CedMenu for deceptive, fraudulent, or unlawful activity.

Users must act within the permissions and authority granted to them.

19. Suspension and termination

CedMenu may restrict, suspend, or terminate affected services where reasonably necessary because of security concerns, legal requirements, unpaid charges, or material misuse.

Where practical and appropriate, CedMenu will provide notice and an opportunity to address the issue. Immediate action may be taken where delay would create a security risk, permit continued misuse, or conflict with a legal requirement.

Restrictions related solely to failed subscription payments are subject to the applicable grace period in Section 11.

Ending access does not eliminate payment obligations validly incurred before termination. Information remaining after termination will be handled under the Privacy Policy and applicable law.

20. Service limitations and liability

Except for commitments expressly included in an accepted written agreement and rights that cannot legally be excluded, CedMenu is provided on an “as available” basis, without a guarantee that it will be uninterrupted, error-free, or suitable for every purpose.

To the extent permitted by law, CedMenu is not liable for indirect or consequential losses, lost profits, or business interruption arising from the services.

Subject to liabilities that cannot legally be limited, CedMenu’s aggregate liability arising from the applicable service is limited to the fees paid for that service during the 12 months immediately preceding the event giving rise to the claim. If no such fees were paid during that period, the limit is CAD 100.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

21. Updated documents

CedMenu records the version of the Terms accepted, the Privacy Policy acknowledged, and the relevant date and time.

CedMenu may update these documents and will identify their effective dates. Material changes will be communicated through an appropriate channel, such as an account notice, email, or payment request.

CedMenu may require users to review and accept updated Terms, or acknowledge an updated Privacy Policy, before continuing to use their account, subject to applicable law and existing contractual commitments.

A payer may also accept updated Terms and acknowledge the Privacy Policy through a payment request without creating or completing a CedMenu account.

Publishing an update does not, by itself, retroactively change an accepted order, authorize an undisclosed charge, or provide consent to a new use of personal information where further consent is required.

22. Applicable law and general provisions

These Terms are governed by the laws of Ontario and the federal laws of Canada applicable in Ontario, subject to any mandatory laws that apply to the relationship.

Contact Cedmenuhq@gmail.com to raise a concern or attempt to resolve a dispute. This does not prevent anyone from exercising a legal right or contacting an appropriate regulator.

If a provision of these Terms is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Provisions that reasonably need to continue after cancellation or termination—including outstanding payment obligations, ownership provisions, liability limitations, and applicable dispute provisions—will survive to the extent permitted by law.